Friday, July 30, 2021

Latest Tech News

It would take almost ten years for the world to recognise that, as the internet was evolving in the late 1990s, so was online payment fraud. 

Consequentially, credit card industry leaders developed a set of payment security standards. In December 2004, American Express, Discover Financial Services, JCB International, Mastercard, and Visa teamed up to introduce PCI DSS 1.0 .   

Fast forward to today, and card fraudsters and network hackers have to contend with advanced PCI DSS version 4.0

Don't allow your business to become complacent, though. Even industry-leading POS systems are still at risk of a card data security breach, so it's best to use precaution and become PCI compliant. In late 2020, Forbes reported on two payment terminal manufacturing giants who unintentionally made hacking customer credit card data easier.

These days an independent body—created by the founding members of PCI DSS, (namely, the PCI Security Standards Council (PCI SSC))—manage and administer PCI DSS. In this quick read, we'll explore the definition of PCI, business benefits, implications when not adhered to, and how staying compliant can build customer confidence.



What is PCI DSS compliance? 

Payment Card Industry Data Security Standard, or PCI DSS, is a data security standard which protects transactions made with cash, or branded debit and credit cards from the major providers. 

How does PCI DSS protect my customers?

It protects purchasers against misuse of their payment and personal information. Complying with PCI DSS is also likely to build trust in the relationships between you and your customers, as they're aware that your business is conforming to a globally recognised information security standard. By doing so, their data is less likely to be breached.

Data breaches risk heavy penalties under the Regulation: up to €20 million or 4% of annual global turnover – whichever is greater.

IT Governance

How does PCI DSS protect my business? 

PCI DSS can help your organisation in so many ways. It ensures that you are accepting, storing, and processing payment data in the most secure way possible. It can also help you, or the payment organisations you work with, to prepare for and defend against network attacks by hackers looking to harvest card data. 

Aside from protection, it may also boost your brand's reputation. Putting customer safety first is an attractive feature in any business, after all. 

Why does PCI DSS and security matter?

Image of padlock against circuit board/cybersecurity background representing PCI compliance

(Image credit: Future)

Throughout the years PCI DSS continues to develop its guidelines to better protect merchants and consumers from credit card data theft. 

PCI DSS compliance should be a top priority for you as merchant, as securing the customer payment process can lead to an uptake in successful customer sales.

Is PCI compliance required by law? 

Gavel

(Image credit: Tingey Injury Law Firm via Unsplash)

No, PCI DSS compliance is a regulatory standard, not a law. 

However, the legal ramifications and financial penalties for not complying with the standard, especially in the event of a data breach, can be weighty. 

IT Governance report that, under EU GDPR law companies who are non-compliant face "up to €20 million or 4% of [your business'] annual global turnover – whichever is greater" if theft or a network breach takes place.  

What happens if my business is not PCI compliant? Does my business need to be PCI compliant?

If a business is not PCI DSS compliant, they are liable for any fraud that takes place in their organization. Merchants could end up paying thousands in fines if there is a breach in security, and risking consumer loyalty. 

Additional liabilities may include: 

  • Fines upwards of $100,000.00 per month until the merchant is compliant 
  • All fraud losses from the compromised accounts
  • Credit monitoring fees, law suits, and more from state and federal governments
  • Costs to reissue stolen cards
  • Costs for future prevention measures 
  • And more…

PCI DSS provides detailed guidelines for merchants to make the compliance process manageable and successful. Initially, merchants have to complete an annual PCI self-assessment questionnaire

Your level of responsibility will be dependent upon the gross number of Visa, Mastercard or Discover transactions processed within your merchant account. 

Questions for the assessment can include: What do you do with receipts? Do you store card data in any way – and if so, is it written on paper or stored electronically? And others to establish the appropriate level for the merchant. Typically, a payment processing advisor is assigned to the merchant to assist with any questions or concerns. 

What are PCI requirements?

Woman sat on porch using credit card and phone at sunset

Following the PCI DSS requirements helps instil customer confidence when they pay for your services.  (Image credit: Oscar Wong via Getty Images)

There are 12 official PCI DSS requirements. We have condensed these into six points, each listed each below. 

Condensed PCI Security Requirements

1. Build and maintain a secure network utilizing a firewall and thoughtful passwords

2. Protect cardholder data in a safe place, encrypt data across open networks

3. Incorporate anti-virus software and develop secure systems to protect against vulnerabilities

4. Only allow limited, trusted parties to access cardholder data, assign unique IDs for individuals with access, and restrict physical access to data

5. Implement regular system and network tests, and change passwords frequently

6. Establish a security policy for employees and partners

Which PCI level applies to my business?

Woman audits business paperwork for PCI compliance

(Image credit: Kiyoshi Hijiki via Getty Images)

The type of PCI compliance you engage with depends solely on how many transactions you process. 

You'll then know if you need to comply with Level 1, 2, 3 or 4 of PCI DSS compliance. This is regardless of if you are online retailer, or have physical storefront. We take a closer look at the different levels below. 

PCI compliance levels
Level 1 PCI compliance Level 2 PCI compliance Level 3 PCI compliance Level 4 PCI compliance
Applicable if you process: Over 6 million card transactions annually 1 to 6 million transactions annually 20,000 to 1 million transactions annually Less than 20,000 transactions annually
Action to be taken External auditor must conduct business assessment Complete a self-assessment questionnaire (SAQ) Complete a self-assessment questionnaire (SAQ) Complete a self-assessment questionnaire (SAQ)

If your business is completing more than six million transactions a year an External Auditor must conduct a business assessment. This is to support the business, offer guidance, and see how well it is meeting the PCI compliance standards. The auditor the submits a Report on Compliance (RoC).

PCI DSS myths debunked

The PCI Security Standards Council have put together a fantastic list of myths about PCI DSS that tend to deter businesses. A popular one is that it's too hard to setup. Beyond that, we've referenced other myths below, so you can quash industry gossip and become PCI compliant without any doubts. 

Simply swipe through the slide deck, using the arrows either side of the slide. 

Image 1 of 17

PCI myth

(Image credit: Future)
Image 2 of 17

PCI myth

(Image credit: Future)

If your customers use cash, or a credit or debit card to pay for your services, you should be PCI DSS compliant.

Image 3 of 17

PCI myth

(Image credit: Future)

False! PCI applies to all businesses who require payment. 

Image 4 of 17

PCI myth

(Image credit: Future)

Not true. You need to comply with the full criteria. 

Image 5 of 17

PCI myth

(Image credit: Future)

You need to protect all customer payment related data.

Image 6 of 17

PCI myth

(Image credit: Future)

This is false, you need to be compliant regardless of business size. 

Image 7 of 17

PCI myth

(Image credit: Future)

Nope, completely untrue...

Image 8 of 17

PCI myth

(Image credit: Future)

Very bad idea. Your business will be open to extra penalties if you wait for this, or any other signal that you need to comply.

Image 9 of 17

PCI myth

(Image credit: Future)

False. 

Image 10 of 17

PCI myth

(Image credit: Future)

Wildly inaccurate and potentially illegal if you store customer data without consent. As a merchant you should not store:


Image 11 of 17

PCI myth

(Image credit: Future)

Not true. 

Image 12 of 17

PCI myth

(Image credit: Future)

It is your responsibility to ensure your business is PCI DSS compliant, don't leave it up to another business, or chance. 

Image 13 of 17

PCI myth

(Image credit: Future)

PCI compliance affects every area of the business, because the financial penalties you may receive if you don't comply will mean every area of your business loses money. 

Image 14 of 17

PCI myth

(Image credit: Future)

To an extent, yes, but it's not hacker-proof. 

Image 15 of 17

PCI myth

(Image credit: Future)

Untrue. 

Image 16 of 17

PCI myth

(Image credit: Future)

You may need an external auditor, but this depends on the number of transactions you process per year. So, maybe depending on your business. 

Image 17 of 17

PCI myth

(Image credit: Future)

See myth #9. 

What is the relationship between PCI DSS and EMV compliance? 

Visa and MasterCard PCI compliant credit cards

(Image credit: Pexels)

PCI DSS is a set of security standards to implement alongside EMV technology. Meanwhile, EMV is incorporated to prevent fraud. Read our full guide to What is EMV?

Final thoughts

While PCI compliance allows merchants the opportunity to take the right steps to protect their business and customers from fraud, it is not hacker-proof. Business owners should be mindful to look for other security layers that protect customer data. 

Looking at years past, the most problematic areas merchants have with requirements include security system processes and testing, security policies and management, and maintaining secure systems. 

In the end, business owners must take action and must think towards the future. As a society, our digital footprint is in its infancy and as technology evolves, so must security to protect merchants and consumers. Solutions can make a world of difference when smart processes and strategies are implemented in conjunction. 



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Latest Tech News

Horizon Forbidden West has reportedly been delayed until the first quarter of 2022, according to a new Bloomberg report.

This would push the Horizon Forbidden West release date back from its previous window in late 2021, delaying another of the games Sony showcased for the PS5. While developer Guerrilla Games never gave a specific release date for the game, its executives previously suggested the game would come out this year, and the company tweeted in May that ‘development is on track.’ 

While GamesBeat’s Jeff Grubb reported on his podcast that Sony was deliberating on whether to delay the game, Bloomberg’s source affirms that the publisher has indeed delayed it.

See more

Developing...



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Latest Tech News

Smart home optimisation could save UK households an average of 49% on their annual energy bills, according to the results of a Core4Grid2 trial that was backed and funded by the Department for Business Energy and Industrial Strategy (BEIS).

The Core4Grid2 trial used geo’s Whole Optimisation Solution, combined with EDF smart meter data. In doing so, it managed rooftop solar generation and home battery storage in 24 homes.

The trail used machine learning to assess the best use of smart meter tariffs and energy generated by the home. The technology used in the trial was able to balance stored and self-generated energy with grid energy to reduce energy costs and emissions in households.

Smart meter rollout has ‘immense potential’

The Core4Grid2 trial brought together geo, energy supplier EDF, distribution network operator UK Power Networks, energy aggregator Upside Energy, consultancies Cambridge and Everoze and the Housing Associations’ Charitable Trust.

The trial ran for two years and concluded in February this year. It has shown the significant potential for reducing bills through smart optimisation, with households involved in the trial also witnessing a 14% reduction in their emissions.

Overall, the trial has shown "the immense potential of Great Britain’s smart meter rollout", according to geo chief executive officer, Steve Cunningham. He added that the trial "clearly shows how households can actively – and automatically – reduce their carbon footprint, reduce their bills and at the same time, play a critical part in the drive towards net zero."

The great news is that many households are currently benefitting from smart meters. As of May this year, almost 25 million smart meters and advanced meters had been fitted in homes across Britain.

Now, thanks to the success of the Core4Grid2 trial, we can also see how smart meters can link to other innovative technologies to further drive down costs for homeowners and help tackle climate change.

Cut your energy bills today

The results of the Core4Grid2 trial are incredibly promising. However, it’s likely to be several years until the technology reaches the mass market.

That said, if you’re looking to lower your energy bills and go greener in the process, then run an online energy comparison today and switch to a green energy provider. Many of the country’s best energy suppliers now offer green tariffs, and as an added bonus, they’re usually among the cheapest on the market. Plus, if you don’t currently have one installed, the vast majority of suppliers now offer smart meter installations.

To run an online energy comparison, you’ll just need to provide some basic details about your home and your energy use. You’ll then be shown all the best energy deals in your area from the UK’s leading suppliers. To narrow down your search, you can filter your results so that you only see green tariffs that include 100% renewable electricity. 

Find the best energy deal for your home
TechRadar has partnered with MoneySupermarket to help you find the best energy deals in your area. Our energy comparison tool takes less than five minutes to use, and could save you hundreds on your energy bills. Save money now



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Latest Tech News

With the recent release of Microsoft Visual Studio 2022 Preview 2, Microsoft has introduced a brand-new Hot Reload experience that not only helps developers be more productive but also supports both managed .NET and native C++ apps.

The software giant's goal with the latest update to its development environment is to save developers as many app restarts between edits as possible according to a new blog post. To achieve this, Microsoft has made it possible for developers to edit their applications' code files and in many cases, apply code changes immediately without having to pause an apps' execution or restarting. 

At the same time though, this brand-new Hot Reload technology for code files will also still work side-by-side with XAML Hot Reload making both XAML and .NET Hot Reload available for applications which use XAML for their UI. 

Furthermore, Hot Reload works alongside existing debugger capabilities developers are familiar with such as breakpoints and 'edit and continue' (EnC) to modify running code at a breakpoint and other features.

Revamped Hot Reload experience

In Microsoft Visual Studio 2022 Preview 2, Hot Reload works with many types of apps including those powered by XAML such as WPF and WinUI 3 along with many others including Windows Forms, ASP.NET web apps, Blazor Server, Console apps and others apps where a modern .NET runtime is used in combination with Visual Studio debugger.

Microsoft has also said that it is actively working to support more app types in the future such as Blazor Wasm and .NET MAUI iOS/Android.

Going forward, the company plans to add support for Blazor web apps in more scenarios and editing CSS files during Hot Reload though it also plans to add further improvements to the user experience in Visual Studio 2022.

Being able to edit application code files and apply changes without having to pause an app's execution or restart will likely be welcomed by developers using Visual Studio 2022 as this will save them time and help improve their overall productivity.

Via MSPoweruser



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Thursday, July 29, 2021

Why Team USA's Olympics face masks make them look like Batman villains - CNET

You can get your own version of the Bane-style mask, but it'll cost you.

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More than 120,000 Ford F-150 Lightning reservations on the books - Roadshow

About three-quarters of those reservation are from customers new to the Ford brand.

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Meet Coconuts-2b, an exoplanet with six times the mass of Jupiter - CNET

There's a good explanation for the planet's unusual name.

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Latest Tech News

Earlier this month, Amazon shared a story about a woman by the name of Kayla who used her Amazon Echo Show, Alexa and the Alexa Guard feature to prevent her home from burning down. 

According to her own account of the incident, the woman was out running errands when she got a notification from Alexa about an incident in the house. The alert said that her Amazon Echo device heard the sound of a fire alarm – which was obviously a worrying sign.

Kayla used the drop in feature on her Amazon Echo Show and saw that the room was completely engulfed in smoke. Once she realized what was happening, she quickly called the fire department to respond to the incident and ultimately saved her home from burning down.

“I had no intention of being home for at least two to three more hours,” Kayla told Amazon in a recent recounting of the story. “If it wasn’t for Alexa, we would have never known of the fire until returning home much later … One could only imagine what a few more hours could have done.” 

Amazon Echo Show 8 (2021)

(Image credit: Amazon)

Analysis: Can Alexa replace a security system? 

It makes sense Amazon wants to highlight Kayla’s story – it’s a real-world use-case of the safety features Amazon has been implementing over the last few years.

Alexa Guard is the newest of these features to be implemented, but it holds the most potential as a replacement for more expensive home security systems. Its ability to determine which noises are potentially dangerous (see: fire alarms, broken windows, etc…) give it a distinct advantage over other systems that solely rely on movement to trigger. 

So can Alexa replace traditional security systems? Well, maybe not entirely – but it's on the right track. 

The advantage that traditional security systems have is human moderation. If you shell out for services like ADT and an alarm goes off, you'll get a phone call. If the situation is deemed dangerous, the company can dispatch emergency services – saving you the time and worry of explaining the situation yourself. Adversely, Alexa Guard requires at least some intervention from you, the user. 

The advantage Amazon has, though, is that it's significantly cheaper. The basic version of Alexa Guard is free with every Echo device and will automatically notify you if your device hears something suspicious. There's also Alexa Guard Plus that's a paid service that gives you access to 24/7 help line that can be accessed by saying "Alexa, call for help" that's only around $5 per month.

Ultimately Alexa hasn't proven to be as capable as its human security counterparts – but, as you can see from Kayla's story, it can still save the day when it's needed. 



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Annapurna Interactive hosts first showcase: 10 indie games coming soon to console, mobile and PC - CNET

Stray, Solar Ash, 12 Minutes and more will be available to play by 2022.

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Best laptop deals: Save $250 on MacBook Air, $200 on Lenovo Yoga 7i and more - CNET

Apple's new M1 MacBooks are at their lowest prices yet, and there are deep discounts on other laptops from Acer, Dell, Gateway and MSI.

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Playdate console preorders will not ship until 2022 - CNET

If you want one of these consoles, you'll be waiting a little bit.

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IRS child tax credit 2021: Opt out deadlines, payment schedule and more - CNET

We've got all the dates you need to know, from when you'll get your next child tax credit check to your last chance to unenroll from the payments if you want to.

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Uber will offer free Rosetta Stone to ride-hail and delivery drivers - CNET

Uber aims to lower the language barrier between Uber drivers and their patrons, while also giving gig workers new skills for finding other jobs.

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Latest Tech News

Activision Blizzard, the publisher behind World of Warcraft, Diablo and Call of Duty, is being sued by The California Department of Fair Employment and Housing following a two-year investigation into the company’s alleged discrimination against female employees.

The suit claims that Activision Blizzard fosters a “pervasive ‘frat boy’ culture”, with female employees at the company subjected to constant sexual harassment, discrimination and retaliation, as well as lower pay and lower opportunity levels than their male peers. 

Below, we’ve put together a timeline of the key developments since the Activision Blizzard lawsuit was filed, with most recent updates listed first, to help give you the full picture of the actions and statements of the publisher.  We will update this timeline as more details emerge.

Content warning: the article below contains information that some readers may find upsetting including mentions of suicide, discrimination sexual harassment and assault.

July 29, 2021 - Shareholders investigate Activision Blizzard amidst lawsuit

In a note shared on BusinessWire, shareholder rights law firm Robbins LLP is investigating Activision Blizzard “to determine whether certain Activision officers and directors violated the Securities Exchange Act of 1934 and breached their fiduciary duties to the company”.

Activision Blizzard shares have dropped by as much as 7% since the lawsuit was filed.

July 28, 2021-  Kotaku’s “Cosby Suite” report

A Kotaku report shares further information on the “Cosby Suite” mentioned in the lawsuit. Based on photographs and Facebook posts obtained by the publication, the report claims that “people beyond Alex Afrasiabi were aware of the ‘Cosby Suite’ mentioned in the lawsuit”. 

Kotaku reports that the “Cosby Suite” was the name given to Afrasiabi’s BlizzCon 2013 hotel room and that the suite was a “meeting place where many, including Afrasiabi, would pose with an actual portrait of Bill Cosby while smiling”. 

According to Kotaku, the captions and comments on these social media images “are both written by and refer by name to other Blizzard employees”, with one ex-Blizzard source telling the publication that an HR representative is present in one of the hotel room images.

Another image obtained by Kotaku shows a screenshot from a 2013 group chat called the “BlizzCon Cosby Crew”.

“In it, former Blizzard designer David Kosak writes, “I am gathering the hot chixx for the Coz.”,” Kotaku reports. “‘Bring em,’ replies Afrasiabi. ‘You can’t marry ALL of them Alex,”’ Kosak writes. ‘I can, I’m middle eastern,’ responds Afrasiabi. Jesse McCree, currently a lead game designer at Blizzard, then writes, ‘You misspelled f***.’”

Kotaku reports that the images it obtained are part of “a series of screenshots depicting a wide array of Facebook posts by Afrasiabi, all under a 2013 photo album”. 

When asked about the “Cosby Suite images” a spokesperson for Activision Blizzard tells Kotaku:  “An employee brought these 2013 events to our attention in June 2020. We immediately conducted our own investigation and took corrective action. At the time of the report, we had already conducted a separate investigation of Alex Afrasiabi and terminated him for his misconduct in his treatment of other employees.

Kotaku approached Afrasiabi for comment but did not receive a response. Riot Games’ Greg Street, one member of the group chat, released a statement.

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July 28, 2021-  Ubisoft employees sign letter of support

Nearly 500 Ubisoft employees from 32 studios sign an open letter in support of the Activision Blizzard walkout. 

The open letter was shared with Axios and establishes solidarity with Activision Blizzard employees while criticizing Ubisoft’s handling of the company’s own sexual misconduct allegations which were reported last year. 

The letter calls for steps to be taken to prevent a “deeply ingrained culture of abusive behaviors within the industry”.

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In response to the letter, a Ubisoft representative told Axios:

“We want to be very clear that we take this letter — and the issues it raises — very seriously.

“We absolutely stand behind these efforts and the positive impact they have had on our company culture while also recognizing that we must continue to engage with our employees to ensure we are creating a workplace where they feel valued, supported, and most importantly, safe.”

July 28, 2021 - Activision blizzard employees walk out and respond to CEO letter

Activision Blizzard employees walk out in protest of the lawsuit, with some protesting at the gates of the company’s Irvine headquarters. Employees' demands are shared on social media with #ActiBlizzWalkout, with trends worldwide.

The protest organizers also released a statement in response to CEO Bobby Kotick’s email from the previous day claiming it “fails to address critical elements”.

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July 27, 2021 - World of Warcraft team to  “remove references that are not appropriate” 

The World of Warcraft team publishes a post on the World of Warcraft forums announcing it will be removing “references that are not appropriate” from the game world. 

It’s unclear what these references are but some World of Warcraft players have been calling for the removal of references to ex-Senior Creative Director Alex Afrasiabi, who is named in the lawsuit. 

Afrasiabi has multiple characters and items named after him in World of Warcraft, including a quest-giver called Field Marshal Afrasiabi. It’s unclear if the statement refers to these references at present. The full statement reads:

“It was clear from our team conversations that we wanted to put forth a statement that was representative of the World of Warcraft team’s sentiments. We asked all members of our team to send us their suggestions and feedback on how best to address the community and this is the result.

“The past days have been a time of reflection for the World of Warcraft team, spent in conversation and contemplation, full of sadness, pain, and anger, but also hope and resolve. 

"As we heed the brave women who have come forward to share their experiences, we stand committed to taking the actions necessary to ensure we are providing an inclusive, welcoming, and safe environment both for our team and for our players in Azeroth. 

"Those of us in leadership understand that it is not our place to judge when we have achieved our goals, but rather for our team and our community to let us know when we still have more to do.   

“While we turn to our team for guidance in our internal work to protect marginalized groups and hold accountable those who threaten them, we also want to take immediate action in Azeroth to remove references that are not appropriate for our world. 

"This work has been underway, and you will be seeing several such changes to both Shadowlands and WoW Classic in the coming days.   

“We know that in order to rebuild trust, we must earn it with our actions in the weeks and months to come. But we go forward knowing that we share the same vision as our community about creating a place where people of all genders, ethnicities, sexual orientations, and backgrounds can thrive and proudly call home.”

July 27, 2021- Activision CEO apologizes for “tone deaf” response

Activision Blizzard CEO Bobby Kotick issues a statement to employees apologizing for the company’s “tone deaf” response to the lawsuit and announces that WilmerHale has been hired to conduct a review into the company’s internal practices and policies. The full statement reads below:

“This has been a difficult and upsetting week.

“I want to recognize and thank all those who have come forward in the past and in recent days. I so appreciate your courage. Every voice matters - and we will do a better job of listening now, and in the future.

“Our initial responses to the issues we face together, and to your concerns, were, quite frankly, tone deaf.

“It is imperative that we acknowledge all perspectives and experiences and respect the feelings of those who have been mistreated in any way. I am sorry that we did not provide the right empathy and understanding.

“Many of you have told us that active outreach comes from caring so deeply for the Company. That so many people have reached out and shared thoughts, suggestions, and highlighted opportunities for improvement is a powerful reflection of how you care for our communities of colleagues and players – and for each other. Ensuring that we have a safe and welcoming work environment is my highest priority. The leadership team has heard you loud and clear.

We are taking swift action to be the compassionate, caring company you came to work for and to ensure a safe environment. There is no place anywhere at our Company for discrimination, harassment, or unequal treatment of any kind.

“We will do everything possible to make sure that together, we improve and build the kind of inclusive workplace that is essential to foster creativity and inspiration.

“I have asked the law firm WilmerHale to conduct a review of our policies and procedures to ensure that we have and maintain best practices to promote a respectful and inclusive workplace. This work will begin immediately. The WilmerHale team will be led by Stephanie Avakian, who is a member of the management team at WilmerHale and was most recently the Director of the United States Securities and Exchange Commission’s Division of Enforcement.

We encourage anyone with an experience you believe violates our policies or in any way made you uncomfortable in the workplace to use any of our many existing channels for reporting or to reach out to Stephanie. She and her team at WilmerHale will be available to speak with you on a confidential basis and can be reached at ATVI@wilmerhale.com or 202-247-2725. Your outreach will be kept confidential. Of course, NO retaliation will be tolerated.

“We are committed to long-lasting change. Effective immediately, we will be taking the following actions:

“Employee Support. We will continue to investigate each and every claim and will not hesitate to take decisive action. To strengthen our capabilities in this area we are adding additional senior staff and other resources to both the Compliance team and the Employee Relations team.

Listening Sessions. We know many of you have inspired ideas on how to improve our culture. We will be creating safe spaces, moderated by third parties, for you to speak out and share areas for improvement.

“Personnel Changes. We are immediately evaluating managers and leaders across the Company. Anyone found to have impeded the integrity of our processes for evaluating claims and imposing appropriate consequences will be terminated.

“Hiring Practices. Earlier this year I sent an email requiring all hiring managers to ensure they have diverse candidate slates for all open positions. We will be adding compliance resources to ensure that our hiring managers are in fact adhering to this directive.

“In-game Changes. We have heard the input from employee and player communities that some of our in-game content is inappropriate. We are removing that content.

“Your well-being remains my priority and I will spare no company resource ensuring that our company has the most welcoming, comfortable, and safe culture possible.

“You have my unwavering commitment that we will improve our company together, and we will be the most inspiring, inclusive entertainment company in the world.”

July 27, 2021- Activision Blizzard employees organize a walkout 

In support of the lawsuit, Activision Blizzard employees announce they’re conducting a walkout (both physical and virtual) on July 28. The organizers released a full statement to Polygon:

“Given last week’s statements from Activision Blizzard, Inc. and their legal counsel regarding the DFEH lawsuit, as well as the subsequent internal statement from Frances Townsend, and the many stories shared by current and former employees of Activision Blizzard since, we believe that our values as employees are not being accurately reflected in the words and actions of our leadership.

“As current Activision Blizzard employees, we are holding a walkout to call on the executive leadership team to work with us on the following demands, in order to improve conditions for employees at the company, especially women, and in particular women of color and transgender women, nonbinary people, and other marginalized groups.

“1. An end to mandatory arbitration clauses in all employee contracts, current and future. Arbitration clauses protect abusers and limit the ability of victims to seek restitution.

“2. The adoption of recruiting, interviewing, hiring, and promotion policies designed to improve representation among employees at all levels, agreed upon by employees in a company-wide Diversity, Equity & Inclusion organization. Current practices have led to women, in particular women of color and transgender women, nonbinary people, and other marginalized groups that are vulnerable to gender discrimination not being hired fairly for new roles when compared to men.

“3. Publication of data on relative compensation (including equity grants and profit sharing), promotion rates, and salary ranges for employees of all genders and ethnicities at the company. Current practices have led to aforementioned groups not being paid or promoted fairly.

“4. Empower a company-wide Diversity, Equity, & Inclusion task force to hire a third party to audit ABK’s reporting structure, HR department, and executive staff. It is imperative to identify how current systems have failed to prevent employee harassment, and to propose new solutions to address these issues.”

July 26, 2021- Activision Blizzard employees sign an open letter supporting lawsuit

Bloomberg reports that more than 2,000 current and former Activision Blizzard employees have signed an open letter calling the company’s responses to the lawsuit “abhorrent and insulting”.

The full letter reads as follows:

“To the Leaders of Activision Blizzard,

“We, the undersigned, agree that the statements from Activision Blizzard, Inc. and their legal counsel regarding the DFEH lawsuit, as well as the subsequent internal statement from Frances Townsend, are abhorrent and insulting to all that we believe our company should stand for. To put it clearly and unequivocally, our values as employees are not accurately reflected in the words and actions of our leadership.

“We believe these statements have damaged our ongoing quest for equality inside and outside of our industry. Categorizing the claims that have been made as “distorted, and in many cases false” creates a company atmosphere that disbelieves victims. It also casts doubt on our organizations’ ability to hold abusers accountable for their actions and foster a safe environment for victims to come forward in the future. These statements make it clear that our leadership is not putting our values first. Immediate corrections are needed from the highest level of our organization.

“Our company executives have claimed that actions will be taken to protect us, but in the face of legal action -- and the troubling official responses that followed -- we no longer trust that our leaders will place employee safety above their own interests. To claim this is a “truly meritless and irresponsible lawsuit,” while seeing so many current and former employees speak out about their own experiences regarding harassment and abuse, is simply unacceptable.

“We call for official statements that recognize the seriousness of these allegations and demonstrate compassion for victims of harassment and assault. We call on Frances Townsend to stand by her word to step down as Executive Sponsor of the ABK Employee Women’s Network as a result of the damaging nature of her statement. We call on the executive leadership team to work with us on new and meaningful efforts that ensure employees -- as well as our community -- have a safe place to speak out and come forward.

“We stand with all our friends, teammates, and colleagues, as well as the members of our dedicated community, who have experienced mistreatment or harassment of any kind. We will not be silenced, we will not stand aside, and we will not give up until the company we love is a workplace we can all feel proud to be a part of again. We will be the change.”

July 25, 2021 - Work on WoW stops

World of Warcraft Senior System Designer Jeff Hamilton tweets that production on World of Warcraft has stopped as a result of the Activision Blizzard lawsuit.

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July 22, 2021- Blizzard Activision President emails staff

Blizzard President J. Allen Brack sends out an email to Activision Blizzard staff addressing the allegations from the lawsuit. It is obtained by Bloomberg’s Jason Schreier who publishes it on July 23.

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July 22, 2021- Blizzard Activision executive emails staff

Activision Blizzard executive Fran Townsend also sends out an internal email to Activision Blizzard staff, which is again obtained by Bloomberg’s Jason Schreier and published on July 23.

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July 21, 2021- Bloomberg report and Activision Blizzard statement

Bloomberg Law reports that Activision Blizzard is being sued by the California Department of Fair Employment and Housing. Activision Blizzard releases a statement on the lawsuit to Bloomberg Law and other publications. The statement reads as follows:

“We value diversity and strive to foster a workplace that offers inclusivity for everyone. There is no place in our company or industry, or any industry, for sexual misconduct or harassment of any kind. We take every allegation seriously and investigate all claims. In cases related to misconduct, action was taken to address the issue.

“The DFEH includes distorted, and in many cases false, descriptions of Blizzard’s past. We have been extremely cooperative with the DFEH throughout their investigation, including providing them with extensive data and ample documentation, but they refused to inform us what issues they perceived. 

"They were required by law to adequately investigate and to have good faith discussions with us to better understand and to resolve any claims or concerns before going to litigation, but they failed to do so. Instead, they rushed to file an inaccurate complaint, as we will demonstrate in court. 

"We are sickened by the reprehensible conduct of the DFEH to drag into the complaint the tragic suicide of an employee whose passing has no bearing whatsoever on this case and with no regard for her grieving family. 

"While we find this behavior to be disgraceful and unprofessional, it is, unfortunately, an example of how they have conducted themselves throughout the course of their investigation. It is this type of irresponsible behavior from unaccountable State bureaucrats that are driving many of the State’s best businesses out of California.

“The picture the DFEH paints is not the Blizzard workplace of today. Over the past several years and continuing since the initial investigation started, we’ve made significant changes to address company culture and reflect more diversity within our leadership teams. 

"We’ve amplified internal programs and channels for employees to report violations, including the “ASK List” with a confidential integrity hotline, and introduced an Employee Relations team dedicated to investigating employee concerns. 

"We have strengthened our commitment to diversity, equity and inclusion and combined our Employee Networks at a global level, to provide additional support. Employees must also undergo regular anti-harassment training and have done so for many years.

“We put tremendous effort in creating fair and rewarding compensation packages and policies that reflect our culture and business, and we strive to pay all employees fairly for equal or substantially similar work. 

"We take a variety of proactive steps to ensure that pay is driven by non-discriminatory factors. For example, we reward and compensate employees based on their performance, and we conduct extensive anti-discrimination trainings including for those who are part of the compensation process.

“We are confident in our ability to demonstrate our practices as an equal opportunity employer that fosters a supportive, diverse, and inclusive workplace for our people, and we are committed to continuing this effort in the years to come. 

"It is a shame that the DFEH did not want to engage with us on what they thought they were seeing in their investigation.”

July 20, 2021 - Lawsuit filed

The California Department of Fair Employment and Housing files a lawsuit against Activision Inc following a two-year investigation into the company’s alleged discrimination against female employees.

The suit claims that Activision Blizzard fosters a “pervasive ‘frat boy’ culture”, with female employees at the company subjected to constant sexual harassment and retaliation, as well as lower pay and lower opportunity levels than their male peers, forcing “many women” to leave the company.

The suit describes so-called “cube crawls” in which male employees drink “copious amounts of alcohol” and then proceed to “crawl” through various office cubicles, allegedly often engaging in “inappropriate behavior” towards female employees. 

The suit also claims that male employees often come into work hungover and play video games, delegating their work to female employees while engaging in banter about their sexual encounters, talking openly about female bodies and joking about rape. 

The suit claims that this “frat boy culture” is a “breeding ground for harassment and discrimination against women”, with female Activision Blizzard employees continually having to fend off sexual advancements and comments made by their co-workers and superiors and being groped at the aforementioned “cube crawls”, citing high-ranking executives and creators allegedly engage in this sexual harassment without repercussion. 

The suit uses the example of a female employee who committed suicide on a business trip with a male colleague, following intense sexual harassment at the company - which included having nude photos of her passed around at a company party.

According to the suit, Activision Blizzard did not take steps to prevent harassment, discrimination or retaliation. The suit claims that female employees were discouraged from reporting issues to HR as human resource personnel were allegedly close to the perpetrators and so complaints were dismissed and not kept confidential. 

As a result of these complaints, the suit claims that female employees faced retaliation from perpetrators that included being transferred to different units, deprived from work projects and selected for layoffs. 

In another example of sexual harassment, the suit claims that Alex Afrasiabi, former Senior Creative Director at World of Warcraft, was permitted to engage in “blatant sexual harassment” with no repercussions. 

Afrasiabi allegedly made unwanted advances to female employees, tried to kiss them and would tell them he wanted to marry them. The suit also claims that Afrasiabi was “so known to engage in harassment of females” that his suite at BlizzCon was dubbed the “Cosby Suite” after the disgraced Bill Cosby (whose conviction of sexual assault has since been overturned).

Other allegations in the suit include women being denied promotion in case they became pregnant, derogatory name-calling, being criticized for collecting children from child care, and being kicked out of lactation rooms so male colleagues could have meetings. 

The California Department of Fair Employment and Housing is demanding a jury trial and is seeking an injunction forcing compliance with workplace protections, as well as unpaid wages, pay adjustments, back pay, and lost wages and benefits for female employees. 



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